Libro de Reclamaciones

Submit a complaint or claim

Customer Service

Libro de Reclamaciones

Conforme al Código de Protección y Defensa del Consumidor (Ley N.° 29571), ponemos a tu disposición nuestro Libro de Reclamaciones Virtual. Puedes registrar una queja o reclamación y nos comprometemos a responderte en un plazo máximo de 30 días calendario.

1 Consumer Information

First Name(s) *

First Surname *

Second Surname

Document Type *

Document Number *

Mobile Phone

Email Address *

Department / State

Province

District

Address

Address Reference

Are you a minor? *

No Yes

2 Contracted Service Details

Type of Service *

Booking Number

Claimed Amount (S/ or USD)

Tour / Service Description *

3 Complaint Details

Type *

Claim Dissatisfaction with financial loss

Complaint Dissatisfaction without financial loss

Purchase Date

Tour / Service Date

Complaint Description *

Requested Resolution *

Filing a complaint does not prevent you from seeking other remedies or contacting INDECOPI.